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Ankit Mittal

Ankit

EXECUTIVE SUMMARY

Accomplished Programme Manager | IT & Business Transformation Leader
- Delivered £50M+ strategic initiatives for FTSE 500 clients, including HP’s Print Modernisation Programme for a high-street bank, achieving 25% cost reduction through vendor consolidation.
- MSP/PRINCE2-certified leader with 22 years scaling PMO frameworks for enterprises, aligning Business and IT transformations delivering with 20% YoY revenue growth.
- Trusted C-suite advisor on process efficiency and Agile-DevOps adoption: Achieved £350K sales efficiency gains at Barclays within 3 months.
- Reduced GE Healthcare’s IT workload by 70% in 2 months via workflow automation and stakeholder alignment.

KEY COMPETENCIES

Leadership & Methodologies
- Stakeholder Engagement (C-suite to technical teams) | Agile-Waterfall Hybrid Delivery | Cross-functional Team Leadership (80+ teams)
- Budget Management (up to £50M) | Vendor Engagement (Europe-wide) | Procurement & Delivery Governance
- Certifications: MSP Practitioner | PRINCE2 | Lean Six Sigma/DFSS

Technical Expertise
- Project Management Tools: MS Project, Smartsheet, JIRA, OpenProject, Power BI, MS PowerPoint , MS Excel
- Cloud Platforms: AWS, Azure
- DevOps Tools: Kubernetes, Ansible, Jenkins, Git/GitHub/GitLab
- Data & Automation: Python, JavaScript, SQL (MSSQL, MySQL, Postgres) | Process Automation (Gantt Chart Creator, KB Capture)

Process Innovation
- Designed PMO governance templates (Logseq PM, CARDI Log, Gantt Chart Creator) adopted by 100+ teams.

Industry Expertise
- Financial Services (Banking, Insurance) | FMCG | Aerospace | Government | Manufacturing
- Print Modernisation: HP Advance Suite, Safecom, rfIDea

PROFESSIONAL EXPERIENCE

Senior Programme Manager | HP (via IT Alliance) | Nov 2014 – Present

Client: UK Government, FTSE 100 Financial Institutions, and European Enterprises

  • £20M+ Print Modernisation Leadership: Spearheaded HP’s Print Transformation Programme for 2 UK high-street banks, achieving 25% cost reduction through vendor consolidation and process automation.
  • Cloud & Managed Services Delivery: Orchestrated Managed Print Cloud Service (MPCS) deployments for 4 international clients, including a UK government agency and Nordic postal service, reducing IT overhead by 30% via DevOps-driven workflows (Azure, Kubernetes).
  • Helpdesk Design & Implementation: Established a pan-European helpdesk for 12,000+ users, resolving 90% of tier-1 issues within SLA and improving customer satisfaction by 35% (2023 internal survey).
  • Global Managed Print Service (MPS): Led MPS rollout for 2 multinational financial institutions (EMEA, APAC, US), standardising 20,000+ devices and cutting print-related downtime by 40%.
  • Financial Forecasting Automation: Led North West Europe (NWE) revenue tracking for shipped-but-unbilled deliverables, automating workflows using Python and Smartsheet to accelerate billed revenue conversion by 70% and improve forecast accuracy by 25%.
  • PMO Governance & Process Innovation: Designed HP’s North West Europe Knowledge Base and PMO framework, adopted by 100+ teams, reducing reporting effort by 25 man-days/month and achieving 84% benefit tracking compliance.
  • Cross-Functional Leadership: Managed 80+ matrixed teams comprising of country PMs, SMEs, business analysts, solution architects, technical consultants, technicians and developers to deliver programmes of upto £50M, resolving 95% of escalations through stakeholder alignment (C-suite to engineering).

Senior Project Manager | Unilever (via CloudTalent) | May 2014 – Oct 2014

Client: Unilever UK – Enterprise Compute Services Transformation

  • End-to-End RFP Leadership: Delivered a high-pressure, 5-month RFP process for Unilever’s £10M+ infrastructure modernisation (PaaS/SaaS), engaging 20+ stakeholders across 5 geographies to secure vendor contracts 1 week ahead of schedule.
  • Stakeholder Alignment & Governance: Implemented a RAID log and weekly reporting framework, reducing decision-making time by 30% and ensuring 100% transparency for Unilever/CloudTalent leadership.
  • Process Efficiency: Standardised cross-functional communication workflows, resolving 95% of SME escalations within 48 hours and accelerating RFP delivery.
  • Resource Forecasting: Managed CloudTalent’s internal resource allocation, achieving 98% accuracy in forecasts and eliminating project overruns.

Programme Manager | Brammer PLC | Apr 2013 – Apr 2014

Client: Brammer PLC – IT Infrastructure & Business Transformation

  • Trading Platform Programme Leadership: Unified Brammer’s IT infrastructure and Target Operating Model, aligning financial and technical goals to streamline pan-European operations.
  • Service Management Framework: Migrated secondary/territory IT support to Poland, reducing operational costs by 25% while retaining primary support in Manchester.
  • Microsoft Dynamics CRM Integration: Rolled out 1,200+ iPADs across UK, Germany, and Europe as a CRM-integrated sales tool, boosting sales productivity by 30% and order accuracy by 25%.
  • Enterprise Architecture Modernisation: Implemented Enterprise Service Bus, Master Data Management, and localised ERP systems for 6 European subsidiaries, reducing order processing time by 40%.
  • Business Transformation: Redesigned pan-European Key Accounts operations, enabling cross-border order management and delivering £1.5M annual savings through process automation.
  • PMO & Talent Development: Established Brammer’s internal PMO, introducing Six Sigma-based dashboard templates and mentoring junior PMs/analysts, improving reporting efficiency.

Programme Manager & Senior Project Manager | Amor Group (Transportation Sector) | Nov 2011 – Apr 2013

Client: Manchester Airport, International Airports (UK/Europe)

  • Software Suite Expansion: Spearheaded the end-to-end development and rollout of Chroma HRMS (Human Resource Management System), a modular addition to Amor’s Chroma Software Suite, adopted by 5+ UK/European airports within 12 months.
  • Airport Systems Implementation: Rolled out Amor’s Chroma Airport Suite at 8 national and international airports, reducing operational delays through streamlined workflows and integration with existing systems.
  • Post-Merger Integration: Aligned governance and culture post-merger of FS Walker-Hughes and Amor Group, improving cross-team collaboration and standardising reporting processes.
  • Infrastructure Modernisation: Spearheaded infrastructure and interface development for the EAL Separation Programme, ensuring seamless migration from legacy systems with zero downtime.
  • RFP Success: Authored proposals for Australian, Norwegian, Dubai, and American airports, securing 2 contracts and shortlisting for 3 additional bids.
  • Agile Resource Optimisation: Balanced resource allocation across 5 concurrent projects, reducing bottlenecks through Agile sprint planning and workflow automation.

Project Manager (Business Transformation & IT) | Barclays Corporate | May 2008 – Sep 2011

  • Operational Efficiency: Redesigned sales hand-off processes, freeing 20% capacity for sales teams and realising £350K in benefits within 3 months.
  • Workforce Management System Rollout: Led end-to-end implementation of Siebel CRM and TotalView Workforce Management for 2,000+ users, reducing scheduling errors through automated workflows.
  • IT Infrastructure Modernisation: Migrated 500+ users from legacy systems to a strategic VoIP platform with zero downtime, improving communication reliability.
  • Secure Communications Solution: Designed a secure email platform for BARCORP-partner communications, resolving compliance risks flagged during audits.
  • Client Segmentation Strategy: Executed a business transformation project to segment Barclays’ client base post-restructure, enhancing client targeting efficiency.
  • Audit Resolution: Delivered an enhanced complaints management framework within 6 months, closing 70+ audit observations from regulatory reviews.
  • KYC Automation Feasibility: Conducted a study to evaluate automated KYC (Know Your Customer) solutions, providing actionable recommendations for compliance teams.

IT Project Manager | Aviva (via Tata Consultancy Services) | Jul 2005 – Dec 2007

  • Payment Systems Modernisation: Migrated 9 legacy electronic funds transfer systems to a unified Payment Preparation System, enabling CHAPS, international payments, and cross-border transactions compliant with European Payments Council (BIC/IBAN) standards.
  • Regulatory Compliance: Enhanced payment systems to meet EPC 2005 Euro payment standards, resolving 100% of audit gaps.
  • Policy & Account Migration: Phased out retained policies and migrated 500+ accounts from NU Cash-book to Heritage Cash-book under Swiss-Re, ensuring zero data loss.
  • Finance Application Upgrade: Led system upgrades for Aviva’s finance suite, automating 30% of manual processes and improving reporting accuracy.
  • Vendor & Stakeholder Management: Delivered projects on time and within budget by coordinating third-party vendors and bridging Business-IT alignment.

IT Projects & Engagement Manager | GE Healthcare (via Tata Consultancy Services) | Jul 2004 – Jul 2005

  • IT Outsourcing & Cost Reduction: Transitioned Amersham Biosciences’ IT support to offshore teams, reducing annual operating costs by 30% while maintaining SLA compliance.
  • Workflow Optimisation: Redesigned production workflows, cutting recurring support requests by 70% (from 300+ to 90/week) and redirecting team focus to high-impact enhancements.
  • Global Technical Leadership: Managed cross-functional teams (Sweden, UK, India, US) to deliver J2EE, WebSphere, and Apache upgrades, ensuring 100% compliance with deployment timelines.
  • Stakeholder Alignment: Facilitated communication between GE Healthcare SMEs and TCS offshore teams, ensuring seamless knowledge transfer during IT transition.

Software Engineer & Project Leader | Tata Consultancy Services (TCS) | Apr 2001 – Jul 2004

  • Early Career Technical Leadership: Transitioned from Developer to Project Leader, delivering enterprise solutions for internal systems (ESS-Ultimatix) and government clients (Andhra Pradesh SmartGov).
  • Full-Stack Development:
    • Built and maintained PL/SQL databases, Java/Javascript modules, and Lotus Script workflows for SmartGov’s public-sector applications.
    • Automated 50+ manual processes for TCS’s ESS-Ultimatix HR platform, improving employee self-service efficiency.
  • SDLC & Governance: Led impact analysis, QA, and resource planning for change requests, ensuring 100% compliance with SDLC best practices.
  • Database & Server Management: Designed and administered SQL databases (MSSQL, MySQL), resolving 95% of performance bottlenecks.